We’re Hiring A Service Engineer!

Who are we 

Covering the whole of the UK and Ireland from our offices in Sandbach, Cheshire*, Genesis process  solutions offer sales, service and spares support for most equipment required for a powder or other  bulk material handling systems. We represent many of the leading equipment manufacturers in the  industry. 

Our aim is to meet customer demands for high service levels combined with the ability to provide the  right solutions for an increasingly difficult marketplace. Powder handling systems can be a challenge  so knowledge of “what works” is key, 

Since we started in 2007, we have continued with a steady growth and increased our product portfolio  to suit an ever changing industry. We work with many blue chip companies as well as companies with  one person, this way we can cover as many of the different sectors within industry as possible. 

Job Description 

We’re looking for an organised and result-oriented individual to join our growing company. You will  need to be highly organised, confident and self-motivated for this role. Your main role would be to  support Genesis process solutions customers with their current machinery ensuring smooth running  and optimum efficiency. This role is incredibly varied and the right candidate will have the opportunity  to make this role their own.  

Main Duties 

Supporting the Service Department alongside the Operations function to ensure the smooth, efficient,  and reliable operation of customers’ machinery, minimizing downtime and maintaining service  quality:- 

• Act as a point of contact for service related enquiries and issues.
• Attend both customer and suppliers sites when required to do so. 
• Undertake internal / external service related engineering duties including – repairs /  modifications / service and testing of equipment  .
• Support the Genesis workshop function in the assembly of new machinery / projects • Create FAT / SAT documents and perform FAT’s / SAT’s when required .
• liaise with both internal and external customers and suppliers to build new and maintain  existing relationships and to ensure all work is undertaken efficiently and in a professional  manner.
• Assist in the planning of any installation work including mechanical / electrical work by  GPS and sub-contractors and ensuring that all equipment requirements for the job are  met. 
• Ensure all service stock inventory is accounted for when components are used on site. 
• Conduct site surveys in order to assist other departments such as Spares & Service
• Help to educate customers on GPS equipment and its key features. 
• Produce all site related documentation as and when required, this could include RAMS,  training certificates, calibration certificates or service reports for example. 

What we are looking for 

• Willingness to travel the UK and Ireland 50% – 70% of the time. With nights away when required • Experience of electrical and mechanical troubleshooting, preventative maintenance as well as  repair and refurbishment. 
• Experience of reading and interpreting electrical/mechanical drawings and related technical  documents. 
• Excellent communication skills, both written and verbal. 
• Polite and Professional manner. 
• Strong organisational and time management skills, with meticulous attention to detail • Competent with Microsoft office package specifically Word, Excel and Outlook 

Work Schedule  

• Monday to Thursday 8:00 to 16:00 (with flexibility when it comes to customer’s needs) • Friday 8:00 to 15:00 
• 36.5 Hours Per week 

Work Location 

• Various customer locations throughout the UK and Ireland 
• Or in person at Genesis Process Solutions head office 

Salary 

• £35,000.00 to £40,000.00 + Overtime

Benefits 

• 24 days holiday + bank holidays 
• 5% Employee pension contribution 
• Private health care (enrolment after probation period) 
• Additional holidays with long service 
• company car / van after 12 months service (subject to license checks) 

Qualifications / certification 

• BTEC or HNC in Mechanical or electrical engineer (or similar) 
• Time served apprentice  
• Full UK Driving license is essential  
• IOSH Working Safely  

Experience 

• 5+ years of field service experience 
• Knowledge of material handling systems (preferred but not essential) 
• Knowledge of Control panels, Inverters, PLC’s, sensors,  
• Experience in fault finding and diagnostics 

Job Type 

• Permanent and Full time 

*Genesis Process Solutions will be relocating to Newcastle-under-Lyme within the first quarter of  2026

Please email sales@genesisps.co.uk to apply.